Delivery & Returns
Delivery
We use Royal Mail for our deliveries and they collect from us every week day, excluding Bank Holidays. All goods will be dispatched within 5 working days from the date of the order being placed, however we usually aim to dispatch orders within 2 working days.
We can offer you three different choices for delivery:
- Royal Mail Tracked 48 (3-5 working days) - £4.50 for the first pair of wellies and £1.50 for each extra pair.
- Royal Mail Tracked 24 (1-2 working days) - £6.00 for the first pair of wellies and £1.50 for each extra pair of wellies.
- Collect from Farm - Please contact us to arrange a time for collection as we are not always in the welly barn.
Overseas orders are currently suspended. Sorry for the inconvenience this may cause.
Extended Christmas Returns
We’ve extended our returns period for Christmas, any purchases made between 1st November and 24th December can be returned for a refund up until Friday 17th January 2025.
Returns
We hope you'll be delighted with your purchase from us, but if for any reason you are dissatisfied, or you've simply changed your mind, please complete the returns form on the back of your invoice and you may return it for a refund/replacement within 14 days of receipt. Items being returned must be unworn and in a fully saleable condition and in their original packaging.
As we are as small family business, return postage is paid by the customer except where an incorrect or defective item has been supplied. We recommend that you use a reputable courier with suitable insurance cover. At the present time, Royal Mail is the cheapest for parcels under 2kg and we suggest www.parcels2go.com to find the cheapest courier for parcels over 2kg.
Any refunds will be issued within 5 working days of receiving the item to the payment method originally used to purchase the item. Download your returns form here.