Online Gift Vouchers

Treat your loved one to a gift voucher to spend on a brand new pair of Warm Wellies! Vouchers will be sent via email with a message of your choice for the recipient can redeem online.

Returns

We hope you'll be delighted with your purchase from us, but if for any reason you are dissatisfied, or you've simply changed your mind, please complete the returns form on the back of your invoice and you may return it for a refund/replacement within 14 days of receipt. Items being returned must be unworn and in a fully saleable condition and in their original packaging.

As we are as small family business, return postage is paid by the customer except where an incorrect or defective item has been supplied. We recommend that you use a reputable courier with suitable insurance cover. At the present time, Royal Mail is the cheapest for parcels under 2kg and we suggest www.parcels2go.com to find the cheapest courier for parcels over 2kg.

Any refunds will be issued within 5 working days of receiving the item to the payment method originally used to purchase the item.

If you would like to return your order, please download our returns form here.

Extended Christmas Returns

We’ve extended our returns period for Christmas, any purchases made between 1st November and 24th December can be returned for a refund up until Friday 17th January 2025.